My husband and I in the past couple of months have purchased two vehicles from Royal Buick Gmc. The experience we had with the dealership was flawless from the start just looking for newer vehicles to actually buying them. We throughout the year have been at different dealers but we had the best experience with them. Everyone is helpful and knowledgeable and listened to what the customer wants. The atmosphere is relaxed and makes you feel comfortable. I myself am extremely happy with my purchase. Justin Walker my salesman was fantastic. He was knowledgeable and I would recommend him to anyone that is looking to purchase a vehicle. With my purchase and my husband’s and my son also bought a truck from them in a short period of time. We will definitely be returning to them when are ready to upgrade. Thank you all from reception to sales service and finance you are an asset to the company.

Late post - Visited Royal GMC in January of 2024 and could not be happier! I bought a 2021 GMC Acadia and I absolutely love it! I’ve always wanted one myself. When I met my sales associate helping me, he could not be nicer, and more pleasing to work with, his name is Ian. For anyone else purchasing a vehicle, I recommend going to him, but they’re all great!!!

always polite on time

I cannot compliment Tyler enough for how helpful and friendly she was through the whole process. She knew what I wanted for a truck before I even did! It was such an easy process with her. She was friendly and even helped me on any questions I had. I have to commend her on her responsiveness anytime I reached out! I would highly recommend anyone seeing Tyler there!

My very first experience, in all my Car Buying experiences, I didn't feel "preyed" on at a dealership. Purchased the 2021 Buick Envision Sport Touring. This was the most pleasurable car buying experience at Royal Buick in Sussex NJ. Tyler Milazzo was my sales rep and she made the process so smooth and enjoyable. No pressure to buy! From the time I arrived for my test drive, to the moment I decided to go all in and purchase, she was attentive and made me feel heard in regards to what I was looking for as well as my must haves. She was very knowledgeable with the vehicle I chose. She also knew the price point that I was not willing to exceed and did not push. I almost forgot I was in a car dealership. I so despised going to a dealership again due to past experiences, that I was seriously considering buying Online in order to ease my mind of this buying experiencing. Ian was so sweet when I showed up to have my Tags put on the car and Allison was very inviting and warm as well when I had to re-visit to speak with Tyler. If you are looking to purchase a GMC or Buick please, choose this dealership and ask for Tyler if you don't have anyone already. It was the best choice ever for me and a true Blessing! Thanks Royal!!

I just purchased a 2023 Buick envision from Kevin Rudolph and it was without a doubt the best car buying experience I have ever had!!! He knew how I wanted to proceed and he was more than happy to assist me. was curteous, knowledgeable and just an all around great guy who cares about his customers. His reviews are flawless and so is my review of Kevin. Thank you

Everyone was polite, helpful and I felt like my truck was going to be well taken care of. The texting was nice knowing where you were at with the service

Tyler Milazzo was so knowledgeable about all of the SUV’s I test drove. She had so much experience with all of them and her expertise helped me to make the right decision on what I needed for my lifestyle. I was very anxious as this was my first ever car buying experience on a lot and I can honestly say she made me so comfortable and eased my anxiety fully. I had only heard rave reviews about Royal and Tyler along with the rest of her team did not disappoint, in fact they exceeded my expectations!

I would firstly like to thank Mr. Ian and all that he has done for me to get me into the truck I wanted! He was so patient and understanding with what I wanted and I didn’t want to settle so he took the time to find the truck and went the extra mile for me !! What an amazing experience Royal GMC.

Very good, Mike was very helpful

Excellent customer service and work quality! Timeline was drawn out due to GM parts availability, but that doesn't reflect on the dealership.

Took my 2022 GMC 3500 Denali Ultimate in for a basic service. The techs going over my trk observed a very small transmission leak. They informed me of same, I scheduled another appointment so they could diagnose the issue and repair it. My point is the leak was so small it never dripped in any of the areas where I parked so it would have gone unnoticed. Great job by the entire staff, true professionals and outstanding services provided. Thank you much!!

Recently bought a 2024 Sierra. Hands down this had to be the easiest purchase of a vehicle I’ve ever done. The main reason was Tyler, she was awesome!! If you need a GMC, ask for Tyler you will not regret it.

After going from dealership to dealership with all of them telling me the same thing, saying they are unable to help me with a car or unable to find the right pricing. I found Royal. Kevin Rudolph helped find me an amazing car that I love! The customer service is absolutely wonderful, Kevin is a great sales man that puts himself in your shoes to try to understand your situation better and find you a deal that would fit your situation and price range best! He advocates for all his customers, past, present, and future! I highly recommend you tp ride with Rudolph! #ridewithrudolph

Best vehicle purchase I ever had. Sales Rep Jason was helpful, knowledgeable and kept in touch through the entire sale. Vehicle shopping made easy.

As always my experience at Royal Buick GMC did not disappoint. I just purchased my 5th vehicle from them with each experience truly being better than the last. I can’t say enough about Tyler who patiently helped me find the right vehicle for me and being as OCD as I am about everything I can’t thank her enough. Did not push just any vehicle on the lot but did a search until the right vehicle came along and couldn’t be more pleased. Even with concerns about the vehicle she took care of everything! She went above and beyond to make sure the transaction went smooth. I highly recommend Tyler at Royal if you are looking for a new/used vehicle you won’t be disappointed! Thanks again Tyler for everything hope to work with you again on the next one👍🏻

Quite literally the easiest car buying experience! We were able to trade in my older Acadia for a newer model all before lunchtime. Justin was great and the entire staff was warm and welcoming, even keeping my 4 year old busy during the process. Highly recommended!

Just bought a truck from Royal GMC, love the truck. The sales staff was awesome. Ian had me out of there so fast I couldn't believe it. He went through everything on the vehicle with me, went through my insurance, and had me out in an hour and a half. Thanks, Ian

Tyler is paitent, thorough and pleasure to deal with. We are a repeat customer and have been very happy with our purchases from Royal Buick.

Purchased my first Truck (Ram 1500) and it couldn’t have been a better experience. I worked with Ian Bates who delivered a top notch salesmen service. Throughout multiple weeks he spent time with me researching trims and test driving multiple vehicles. He was able to field any and all questions I threw his way. Solid guy that really is the definition of what to expect at a 5 star dealership. For any walk in clients, I highly recommend asking for Ian’s services. 👍

Everyone was great, friendly, and did not make me feel rushed.

I was shopping for a new vehicle for a few weeks. Royal was the first place i stopped in and talked with Ian, great guy. After searching NY,Nj, and PA, i came back to Ian at Royal and bought my truck. No need to search all over. They were recommended by a few friends with good reason👍

When they hear the title, “car salesman” , most people form an image in their heads of a fast talking, pushy, high pressure individual to be avoided at all costs. If you are unfortunate enough to buy a car from this type of individual, count on the fact that once you have handed over your hard earned money, you won’t hear from them again. In November, on a whim, I asked to get a closer look at a car that caught my eye. I knew I would need a new vehicle in the near future, but I wasn’t ready to shop just yet. I inquired more out of curiosity than sincere interest. Luckily for me, the showroom manager at Royal Buick GMC introduced me to Ian Bates. Ian is a young man with incredible integrity and a wealth of knowledge who spent hours with me satisfying my curiosity and introducing me to vehicles that I actually did take a sincere interest in. Ian simply presented the cars to me, handed me the keys, and off I went on multiple test drives. He was extremely patient answering my many, many questions and super helpful with my lack of technical prowess. He even went out of his way to get me extra discounts. He literally guided me step by step through the decision making and car buying process, calming my nerves, and helping me secure the perfect vehicle. But that’s not the end of the story. Ian has followed up with me regularly to see if I had any questions or concerns. I’ve heard from him several times as he checks in to make sure I am satisfied and happy with my purchase. I have never had a car buying experience that was this comfortable. I know that if I have any difficulties, Ian Bates will continue to be there for me and advocate for my needs with my vehicle. If you are even the least bit curious about a new (or new to you) vehicle for yourself or your family, I highly recommend Ian Bates at Royal Buick GMC in Sussex. You will not be disappointed!!!

Amazing sales team and service.

I highly recommend visiting this location and specifically asking for Ian Bates. Purchasing my first car was an incredibly daunting task, but Ian transformed it into a fantastic experience. He patiently guided me through various options, allowing me to test drive multiple vehicles until I found the perfect match—a 2023 VW Taos. Ian was supportive throughout the entire process, ensuring transparency and avoiding any hidden fees. For anyone in the market for a new car, reach out to Ian for honest advice, exceptional deals, and outstanding service. Best dealership in the tri-state!