I recently purchased a pre-owned 2023 GMC Sierra 1500 AT4 from Royal Buick GMC, and I couldn't be happier with the experience. I drove 4 hours to buy this truck, so I was naturally a little nervous, but Ian Bates made the entire process incredibly easy and stress-free. From the very beginning, Ian was honest, straightforward, and never played any games. When I arrived, the truck was exactly as described. No surprises, no hidden issues, and no last-minute changes to the numbers. He even worked to get me more for my trade-in than I was originally expecting, which I really appreciated. Since I was coming from so far away, timing was important. On Ian's day off, his assistant, Tyler Mundy, stepped in and did an outstanding job answering all of my questions and getting all of the paperwork prepared ahead of time. When I arrived the next day, everything was ready to go, making the purchase quick and seamless. Ian also took the time to thoroughly walk me through the truck and all of its features. It was obvious he really knew the product and genuinely wanted to make sure I was comfortable with my new Sierra before I left. Overall, this was one of the best vehicle-buying experiences I've ever had. Honest people, excellent communication, fair pricing, and outstanding customer service from both Ian Bates and Tyler Mundy. It was a refreshing reminder that buying a vehicle doesn't have to be stressful. If you're looking for a GMC or Buick, I highly recommend asking for Ian and Tyler at Royal Buick GMC!

Austin was amazing to work with he kept the deal super simple and quick great experience

We’ve purchased three vehicles from Royal GMC Buick over the past five years, and every single experience has been excellent. Ian Bates has been honest, trustworthy, and genuinely friendly from start to finish — no pressure, no games, just straightforward guidance and outstanding customer service every time. It’s rare to find someone you keep coming back to, but he’s earned our repeat business three times over. Highly recommend if you want a car-buying experience you can actually trust.

Kevin Rudolph is a pleasure to work with, i have bought several trucks from Kevin and i live 2 hours away and pass many dealerships on the way. Well worth the drive, Kevin your the man!!!

Would highly recommend getting your next car through Ian at Royal Buick GMC in Sussex, NJ. Ian was so helpful in showing me car options and helping me pick out the best car for my lifestyle. He made the process so easy and stress free, and helped me decide between 2 car options when I was indecisive! He clearly outlined the financing process and made it such a quick and smooth process! I have been driving my GMC acadia for 1 week now and love it!!

Absolutely incredible experience working with Olivia. She made the entire process so easy and I appreciated her patience and assistance. Love the truck and the people at Royal!

This dealership and everyone that works here is great !!! Tyler Milazzo who is our sales person did such a GREAT job and in return I drove out with 2 brand new 2026 vehicles . She did not pressure us and was very knowledgeable, friendly and made the whole experience nice and easy and comfortable for us. If your looking for a vehicle I definitely recommend this dealership and 150 % recommend Tyler Milazzo as your sales person!!!!!!!!!

Ian and Tyler were amazing to work with. There were no high pressure tactics. They made the entire process comfortable and stress free. Both are very knowledgeable and friendly and walked me through the process every step of the way. I highly recommend them to anyone looking to purchase a vehicle.

Kevin Rudolph was extremely patient, helpful, and understanding. Will always recommend Royal Buick GMC. Would definitely purchase from here in the future!

Sales staff made the process of purchasing a new vehicle smooth and easy.

Have been looking for a new vehicle for a while. Finally found a truck I loved. Austin was so helpful and got back to me very quick with everything. Great place to purchase a vehicle!

The service tech's and mechanic's always go out of their way to make your appointments go as smooth as possible. I had some issues with my truck. They got everything covered by warranty, provided me with a loaner for the night and had my truck back to me early the next day. Royal has done my service for years and I have always been happy with my service.