My salesman Alex and the entire staff are so professional, friendly, and courteous!! A fantastic experience 😎

Kevin Rudolph is the best salesman I've ever met! If you're looking for a new or used vehicle, make sure to stop in Royal and tell them you want to ride with Rudolph!

Fantastic experience. I have never dealt with a dealer that had everything so organized when I arrived and was ready to get me in my truck in less than an hour. I definitely recommend this dealer. I cannot say enough good things about everyone who works here. Kevin went above and beyond to make sure the deal went smoothly and also reached out the next day to check if eveything was going good with the truck. Great salesman!! Many thanks!!

Quick and easy

It is all about costumer service and I was not satisfied with the representative at my last visit. Not very helpful and doesn’t make an effort to help. Also, I bought my Terrain without owners manual, and I have asked over and over, first the salesman a couple of times, and then on my subsequent visits for service and still nothing. If they can help, at least say it. Update…I was contacted by the service manager which explained to me that usually manual are online. Thank you, for reaching out. Also, one thing I forgot to mentioned is that the mechanic that did the oil change, went an extra mile and some how got rid of a loud noise that was heard every time the car was idling. I had gotten a previous estimate that would cost me over $600 to fix, but during the oil change he took the initiative to fix it. Even if it is something temporary, I appreciate his initiative!

The whole experience was smooth, since the first online contact. The best thing is that communication with everyone is awesome and you are always getting timely replies or information by phone or text. Tyler is an excellent sales person to deal with, very personable, thoughtful and creative when finding options and solutions. I recommend her and the dealership, which by the way has an impressive and clean snack room ;) ;) I am very happy with my purchase.

The absolute best car shopping experience!! From the test driving to the paperwork and everything in between, Kevin was truly amazing and honest! Don’t go anywhere else when you’re shopping for a new or used car, I can’t recommend Kevin enough! #ridewithrudolph

Great dealership. Between me, my wife, our inlaws , cousins, and many friends, we have purchased at least 15 vehicles here, all with the help of Kevin Rudolph. Everyone has been a happy and satisfied customer, and we all plan on returning for our next purchase.

Recently purchased a Certified Pre Owned Vehicle from Royal. This will be our 2nd purchase from this dealership. We had the absolute pleasure of working with Tyler who was amazing, thoughtful and beyond helpful!!! We were beyond impressed with her knowledge of (inside & out) of the vehicle and the time and effort put forth to ensure all our questions were answered! Highly recommend Tyler and Royal Buick GMC!!!!

Had the pleasure of working with Justin at Royal for the purchase of my truck. Justin was never pushy, very friendly and helpful every step of the way. Best car buying experience I've had to date.

Had a great a experience purchasing a certified preowned vehicle from Royal Buick GMC. Our sales rep Alex was super friendly, knowledgeable, and professional. We can honestly say this was the quickest and most pleasant auto purchase we have ever been apart of. We highly recommend Alex and Royal to anyone on the market for a vehicle.

I recently had a great experience with this dealer overall; however, my experience with my sales person, Ian Bates, was the best experience purchasing a new truck of all time. Hi responsiveness was second to none and just an overall nice guy. Thanks again!

Very friendly staff. Nice waiting area, I was able to get work done at the desks with a nice cup of coffee! And my car is in great shape! Thanks

As always, the best in service and dependability!

An outstanding five-star experience! Jenna, our dedicated salesperson, exceeded our expectations. She diligently searched for the exact car we wanted and kept her promises every step of the way. The entire dealership staff was not only friendly but also incredibly knowledgeable and easy to work with. I've purchased many cars in my lifetime, and this experience stands out as the best. Without a doubt, I'll be returning for my next car purchase. A big thanks to Jenna, Harry, and the entire team!

Staff was terrific. Mike kept me updated daily. The issue with my vehicle was explained thoroughly and all questions were answered in terms this automotive novice could digest easily.

Ian was the best. He was very thorough when explaining the features of the car. He was very thorough in explaining various financing options and was never pushy. Ian negotiated a good price for our car. Definitely recommend asking for him if visit Royal

Professional diligent and thorough.

Grace in service was excellent. My car was quickly serviced and back on the road. Communication was great with status of my vehicle.

Excellent service. Walked me through step by step perfectly! Highly recommend Kevin! #ridewithrudolph

Had an amazing experience at Royal Buick GMC! Our sales consultant, Alex Kasper, and all of his colleagues were knowledgeable, patient and extremely responsive! We found our dream truck with them and they helped us through every process efficiently and without any stress. It was honestly the best car purchasing experience I have ever had! Thank you Alex & Royal Buick GMC!

There is NO other dealership that can compete with Royal Buick GMC from a personnel level, service and sales. There is no debate. They get 5 stars in each of those categories which is why they continuously deliver on sales and have very happy clients post sale. My sales person was Ian and he was fantastic. He was very thorough , kept me up to speed during the build phase of the vehicle and maximized my time efficiency on the day I came to pick up the vehicle. I was in and out in 1 hour and that's with a full tutorial of the vehicle and going over the service agreement with finance. Arianna was my finance person who reviewed the agreement and went over the optional packages. Coming from a sales person, she walked me through everything gracefully versus upselling. She was consultative and worked with me to obtain my goals to maximize my cost efficiency, which is received well from a buyer. The warranty here is next level! Just prior to the date of pick up, Ian sent me a custom video of the vehicle that put some effort into making it. He made the experience feel special for me. Not many go the extra mile like Ian and the staff at Royal Buick. I was really grateful to Ian for taking the extra time out of the end of the sales month to learn how to make the custom video to deliver something special back to the client. This place breathes integrity and authenticity , which is greatly appreciated. This is my second vehicle here. I have referred many friends and my father to Royal Buick because I know they will deliver the same standard to the next person who walks through that door. You will feel blessed by choosing to partner with Ian and Royal Buick before , during and after the sale. These folks operate from good soil. God bless you and thank you all for your continued guidance and delivery on 5 star results!

Had a great experience meeting and working with Ian Bates. A total stand up guy! He explained everything in detail and left no details out. Ian & Jenna Made my truck purchase at Royal a true pleasure!

OMG!!! The best buying experience in the 34 years I’ve been driving. My sales rep. Tyler Milazzo knows her Trucks and SUVs. It was the easiest buying experience I’ve ever had and I have had many vehicles thru the years: Chevys, Fords, Buick, Mazda and GMCs but this purchase by far was my favorite. She was a pleasure and the other support staff at Royal Buick GMC too. I’ll be recommending her to all my friends and family. I went there as a customer and left there as a friend. Thanks again Tyler for finding and selling me my dream Truck: 2023 GMC Sierra with a Duramax Diesel and X31 Off Road package.

Royal Buick and GMC on route 23 in Sussex has the best parts department! Eric, he's the parts manager he goes above and beyond. I find all the employees in the parts department to be super friendly. They've helped me get a stain out of my seat, they were willing to come out to the car and look at things when they didn't have to. I highly recommend this parts department. I'm super fussy, and would only recommend a place if I truly believe they deserve the praise. Keep up the good work!!!!