Customer Testimonials

Ian and Tyler were very professional and easy to work with every step of the way. I must say ,everyone at Royal is very friendly and courteous. I would recommend anyone looking to purchase a new or pre-owned vehicle to stop by and check them out.

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Great experience with Royal! I recently purchased my 2026 GMC Yukon XL and couldn’t be happier with how everything went. Huge thanks to Ian Bates and Tyler Mundy. I first messaged Ian, and within just a few hours everything was worked out. They were fast, professional, friendly, and very easy to deal with. When I arrived to pick up the Yukon, the staff was very welcoming and the vehicle was already prepared and ready to go. After dealing with several dealerships in NYC and NY State, Royal was a completely different experience. These guys actually make you feel like they ... Read More

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Facebook - Oct 7, 2026

Great experience with Royal! I recently purchased my 2026 GMC Yukon XL and couldn’t be happier with how everything went. Huge thanks to Ian Bates and Tyler Mundy. I first messaged Ian, and within just a few hours everything was worked out. They were fast, professional, friendly, and very easy to deal with. When I arrived to pick up the Yukon, the staff was very welcoming and the vehicle was already prepared and ready to go. After dealing with several dealerships in NYC and NY State, Royal was a completely different experience. These guys actually make you feel like they appreciate your business. Thank you Ian, Tyler, and the Royal team! Highly recommended!

Ian Bates and Tyler Mundy were excellent to work with! I purchased a 2026 GMC Yukon XL, and they made the entire experience incredibly easy. I first contacted Ian by message, and within just a few hours everything was worked out. Both Ian and Tyler were responsive, professional, friendly, and very efficient. There was no back-and-forth or unnecessary hassle. When I arrived at Royal to pick up the Yukon XL, the vehicle was already waiting for me and completely ready. Everyone at the dealership was welcoming and treated me very well. I had contacted other dealerships in NYC and New York ... Read More

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DealerRater - Oct 6, 2026

Ian Bates and Tyler Mundy were excellent to work with! I purchased a 2026 GMC Yukon XL, and they made the entire experience incredibly easy. I first contacted Ian by message, and within just a few hours everything was worked out. Both Ian and Tyler were responsive, professional, friendly, and very efficient. There was no back-and-forth or unnecessary hassle. When I arrived at Royal to pick up the Yukon XL, the vehicle was already waiting for me and completely ready. Everyone at the dealership was welcoming and treated me very well. I had contacted other dealerships in NYC and New York State before Royal, and the difference in customer service was huge. Ian and Tyler showed me how a dealership should treat a customer. Great team, great dealership, and a great buying experience. I would definitely work with Ian and Tyler again!

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"Hands down the best dealership experience I've ever had! Kevin and the team at Royal Buick GMC make every purchase honest and easy, and that's why I've bought 8 vehicles from them. Highly recommend!"

Very Disappointing Customer Service – Royal Buick GMC Sussex I’m extremely disappointed with the customer service I received from Royal Buick GMC in Sussex, NJ. I brought my wife’s Mercedes in on Monday for an oil change. After the service, I noticed what appears to be an oil leak underneath the vehicle. I called the dealership because I was concerned that something may not have been done correctly during the oil change and wanted them to simply inspect the vehicle. Instead of showing any concern about a possible issue following a service they had just performed, I was told ... Read More

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Google - Oct 2, 2026

Very Disappointing Customer Service – Royal Buick GMC Sussex I’m extremely disappointed with the customer service I received from Royal Buick GMC in Sussex, NJ. I brought my wife’s Mercedes in on Monday for an oil change. After the service, I noticed what appears to be an oil leak underneath the vehicle. I called the dealership because I was concerned that something may not have been done correctly during the oil change and wanted them to simply inspect the vehicle. Instead of showing any concern about a possible issue following a service they had just performed, I was told they had no availability and could not look at the vehicle until Monday at 2:00 PM. I explained that I wasn’t calling to schedule routine maintenance. I was calling because the vehicle may be leaking oil after the service performed at their dealership. I felt they should at least take a few minutes to verify that everything was properly tightened and that the vehicle was safe to drive. What disappointed me even more was the attitude. I spoke with Nikki, and when I explained that this type of response could lead me to leave a negative review about my experience, her response was essentially, “You can do whatever you want.” That is not the type of customer service I expect from a professional GMC dealership. Mistakes can happen anywhere, and I understand that businesses get busy. The real measure of customer service is how a business responds when a customer reports a potential problem immediately after service. I wasn’t asking for special treatment. I was asking them to check a possible oil leak after an oil change they performed. A little concern, professionalism, and willingness to verify their own work would have made a huge difference. Unfortunately, based on the way this situation was handled, I am very disappointed with my experience at Royal Buick GMC in Sussex.

Bought a truck from Kevin Rudolph and his team this past weekend they were all knowledgeable and made it a painless and seamless process! Had me in and out in under an hour! Could not be happier I highly recommend them.

I recently purchased a 2026 Buick Envision, I believe it's the 6th car I've leased or purchased from Royal, and I couldn’t be happier with the experience! From start to finish, the process was easy and stress-free. Kevin Rudolph, as always, was incredibly responsive, attentive, and helpful throughout the entire process. They made everything feel simple and straightforward! It’s not often that buying a car feels this easy and enjoyable! From the communication to the final details, everything was handled with care and professionalism. I’m happy with my new Envision and really appreciate how much effort ... Read More

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Google - Sep 30, 2026

I recently purchased a 2026 Buick Envision, I believe it's the 6th car I've leased or purchased from Royal, and I couldn’t be happier with the experience! From start to finish, the process was easy and stress-free. Kevin Rudolph, as always, was incredibly responsive, attentive, and helpful throughout the entire process. They made everything feel simple and straightforward! It’s not often that buying a car feels this easy and enjoyable! From the communication to the final details, everything was handled with care and professionalism. I’m happy with my new Envision and really appreciate how much effort was made to make the entire experience such a positive one. I would definitely recommend them to anyone looking for a great car-buying experience!

We just bought a 2026 GMC Sierra 1500 Duramax, and we couldn't be happier with how everything went! Our salesperson, Kevin Rudolph, was phenomenal. From start to finish, Kevin was completely honest, upfront, and transparent with us. We also want to say thank you to Carla and Grace for their amazing work during the process. We appreciate how much they valued our time. There was absolutely no stress, no typical dealership games, and no high-pressure tactics. It was hands-down the easiest, smoothest car buying experience we have ever had. If you want a hassle-free experience, go see Kevin and his team. ... Read More

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Google - Sep 29, 2026

We just bought a 2026 GMC Sierra 1500 Duramax, and we couldn't be happier with how everything went! Our salesperson, Kevin Rudolph, was phenomenal. From start to finish, Kevin was completely honest, upfront, and transparent with us. We also want to say thank you to Carla and Grace for their amazing work during the process. We appreciate how much they valued our time. There was absolutely no stress, no typical dealership games, and no high-pressure tactics. It was hands-down the easiest, smoothest car buying experience we have ever had. If you want a hassle-free experience, go see Kevin and his team. They are true professionals who respect their customers. Thank you again!

I had an excellent experience purchasing my Jeep Rubicon. Ian and Tyler made the entire process easy, smooth, and stress-free from start to finish. The whole team was extremely helpful, professional, and truly went the extra mile to make sure everything was taken care of. I’m thrilled to finally have the car of my dreams. Thank you again to Ian, Tyler, and the entire team for such outstanding service!

Tyler Milazzo at Royal Buick GMC was a dream to work with! She is so great at what she does, so knowledgeable and helped us find exactly what we needed and were looking for. We are obsessed with our new 2027 GMC Acadia. It’s the perfect fit for our growing family. We can’t thank Tyler enough for all of her help. Highly recommend!!!

Tyler was phenomenal to work with! I had to get into a new car quickly due to a tree falling on my previous car. She helped me get into a car asap and was very knowledgeable. She was a pleasure to work with and you can tell she truly cares about her customers!

I have purchased 3 trucks from Kevin Rudolph. Every transaction was quick and easy. If you dislike the car buying experience see Kevin! He’s knowledgeable, transparent and honest. If you want a great buying experience with great prices see Kevin. I drive from out of state to purchase a vehicle and will go no where else! His staff is great too!

I was able to get an appointment quickly. The service advisor was very courteous. The techs were quick and efficient.

I don't do reviews much but figured this one was worth it. Had a truck that was literally on its last leg and went into Royal and spoke to Kevin about a newer vehicle to replace mine. It wasn't like any experience I ever had no sales gimmicks no back and forth no bothered by sales staff and endless calls but a pleasant sit down talking about vehicle needs and what works in my budget. There was zero beating around the bush or surprises when it came to negotiating he found me a 2018 gmc canyon and I couldn'... Read More

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Google - Sep 17, 2026

I don't do reviews much but figured this one was worth it. Had a truck that was literally on its last leg and went into Royal and spoke to Kevin about a newer vehicle to replace mine. It wasn't like any experience I ever had no sales gimmicks no back and forth no bothered by sales staff and endless calls but a pleasant sit down talking about vehicle needs and what works in my budget. There was zero beating around the bush or surprises when it came to negotiating he found me a 2018 gmc canyon and I couldn't be happier with my choice. Kevin treats his customers like family and doesn't sugar coat anything. Was in and out with my buying process.

Always takes care of our vehicles!! We appreciate the exceptional service.

I just bought a 25 3500HD GMC Sierra from Royal Buick GMC and Justin Walker was my salesman. This dealership was a bit out of my way but I gave them a shot. After searching for several months for the exact truck I wanted, I finally found it at Royal. They were a no pressure type dealership and having a salesman like Justin was a wonderful thing. I dread dealerships and salesman, but they provided me with a beautiful truck at a fair price without any pressure. Justin Walker was awesome and always there to answer any email, text or call ... Read More

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Facebook - Sep 10, 2026

I just bought a 25 3500HD GMC Sierra from Royal Buick GMC and Justin Walker was my salesman. This dealership was a bit out of my way but I gave them a shot. After searching for several months for the exact truck I wanted, I finally found it at Royal. They were a no pressure type dealership and having a salesman like Justin was a wonderful thing. I dread dealerships and salesman, but they provided me with a beautiful truck at a fair price without any pressure. Justin Walker was awesome and always there to answer any email, text or call that was related to the truck. It's a nice dealership and clean, also extended hours. Everyone i encounted at Royal was terrific including Jessica and Arrianna. Justin made this transaction easy and simple. I definitely would recommend Justin, and Royal Buick GMC as a good possibility to search for your next vehicle.

I just bought a 25 3500HD GMC Sierra from Royal Buick GMC and Justin Walker was my salesman. This dealership was a bit out of my way but I gave them a shot. After searching for several months for the exact truck I wanted, I finally found it at Royal. They were a no pressure type dealership and having a salesman like Justin was a wonderful thing. I dread dealerships and salesman, but they provided me with a beautiful truck at a fair price without any pressure. Justin Walker was awesome and always there to answer any email, text or call ... Read More

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Google - Sep 10, 2026

I just bought a 25 3500HD GMC Sierra from Royal Buick GMC and Justin Walker was my salesman. This dealership was a bit out of my way but I gave them a shot. After searching for several months for the exact truck I wanted, I finally found it at Royal. They were a no pressure type dealership and having a salesman like Justin was a wonderful thing. I dread dealerships and salesman, but they provided me with a beautiful truck at a fair price without any pressure. Justin Walker was awesome and always there to answer any email, text or call that was related to the truck. It's a nice dealership and clean, also extended hours. Everyone i encounted at Royal was terrific including Jessica and Arrianna. Justin made this transaction easy and simple. I definitely would recommend Justin, and Royal Buick GMC as a good possibility to search for your next vehicle.

I just bought a 25 3500HD GMC Sierra from Royal Buick GMC and Justin Walker was my salesman. This dealership was a bit out of my way but I gave them a shot. After searching for several months for the exact truck I wanted, I finally found it at Royal. They were a no pressure type dealership and having a salesman like Justin was a wonderful thing. I dread dealerships and salesman, but they provided me with a beautiful truck at a fair price without any pressure. Justin Walker was awesome and always there to answer any email, text or call ... Read More

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DealerRater - Sep 10, 2026

I just bought a 25 3500HD GMC Sierra from Royal Buick GMC and Justin Walker was my salesman. This dealership was a bit out of my way but I gave them a shot. After searching for several months for the exact truck I wanted, I finally found it at Royal. They were a no pressure type dealership and having a salesman like Justin was a wonderful thing. I dread dealerships and salesman, but they provided me with a beautiful truck at a fair price without any pressure. Justin Walker was awesome and always there to answer any email, text or call that was related to the truck. It's a nice dealership and clean, also extended hours. Everyone i encounted at Royal was terrific including Jessica and Arrianna. Justin made this transaction easy and simple. I definitely would recommend Justin, and Royal Buick GMC as a good possibility to search for your next vehicle.

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Terrible customer service. 😂 The receptionist spent more time arguing with me and telling me to “call back” than actually listening to what I was asking for—which was simply to schedule an appointment. “So we’re booked Friday.” “Okay, so why did you tell me Friday?” “Oh, you mean NEXT Friday?” “Okay… then how about Thursday?” “You can call back to reschedule.” Ma’am… I called FIRST to book an appointment. 😭🤣 Then she tells me she has another call as if the concept of answering the person already on the phone is suddenly an advanced business strategy. Humanity is really ... Read More

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Google - Sep 9, 2026

Terrible customer service. 😂 The receptionist spent more time arguing with me and telling me to “call back” than actually listening to what I was asking for—which was simply to schedule an appointment. “So we’re booked Friday.” “Okay, so why did you tell me Friday?” “Oh, you mean NEXT Friday?” “Okay… then how about Thursday?” “You can call back to reschedule.” Ma’am… I called FIRST to book an appointment. 😭🤣 Then she tells me she has another call as if the concept of answering the person already on the phone is suddenly an advanced business strategy. Humanity is really testing me today. 😅 As an entrepreneur, this is exactly why customer service matters. If you don’t understand the value of someone’s time, you probably shouldn’t be the person answering the phone. Apparently, basic communication is now a luxury. Anyway… 10/10 reminder that people really do suck at working. 😂🫠

This was my first dealer experience and it couldn’t have gone better. Big thanks to Ian for being very honest and making it painless.

Can't say enough about lan Bates, Tyler Mundy, Arianna and Royal Buick GMC. This is our 3rd purchase from them and every time lan has always gone above and beyond. If you hate going to dealerships and the games they play like I do you need to go see lan and the staff at Royal Buick GMC you won't be sorry. We won't go anywhere else.

Sales team showed interest in my needs and offered several choices of vehicles that were on site. Personable and Professional. They made my purchasing experience a happy one. Thanks to all at Royal Buick GMC

27 years of purchasing vehicles and I finally found a Sales Consultant that makes the process effortless and free of stress. Kevin Rudolph is by far hands down the best Sales Consultant I have had the pleasure of working with and highly recommend him to all of my friends and family. No games were played and my time was valued, two qualities I value greatly when purchasing a vehicle. If you are in the market for a vehicle do not hesitate to contact Kevin Rudolph

Needed to get a new (used) car for my daughter. We've bought from Royal several times over the years and this was another good experience. Our sales person, Tyler Milazzo, was awesome and helped make the entire transaction easy.

Kevin and his team were awesome to work with. We came in unsure what we wanted but after a few conversations and there patience we left with what we wanted

Ian Bates and Tyler Mundy assisted me in my purchase of a used vehicle . Absolutely no pressure , very professional and helpful throughout the process . If you are in the market for a New GMC or Buick or you are like me and purchased a used Nissan the staff treats you the same either way a very nice experience. Thank you !

⭐⭐⭐⭐⭐ I had an outstanding experience purchasing my truck from Royal GMC, and I can’t say enough good things about my salesman, Ian. He went above and beyond from start to finish and made the entire buying process easy and stress free. What really stood out to me was how everyone at Royal worked together as a team. They made you feel less like a customer and more like family. I made the deal on Thursday, and my truck was ready to be picked up Friday morning at 9:30. When I arrived, everything was already taken care of and organized. The ... Read More

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Facebook - Aug 22, 2026

⭐⭐⭐⭐⭐ I had an outstanding experience purchasing my truck from Royal GMC, and I can’t say enough good things about my salesman, Ian. He went above and beyond from start to finish and made the entire buying process easy and stress free. What really stood out to me was how everyone at Royal worked together as a team. They made you feel less like a customer and more like family. I made the deal on Thursday, and my truck was ready to be picked up Friday morning at 9:30. When I arrived, everything was already taken care of and organized. The entire process took only about 45 minutes, and I was back on the road heading home. Ian and the entire team at Royal GMC truly know how to take care of their customers. I would absolutely buy another vehicle from Royal and would highly recommend Ian to anyone looking for a great, hassle free vehicle-buying experience. Thank you, Ian and everyone at Royal GMC, for going above and beyond!

⭐⭐⭐⭐⭐ I had an outstanding experience purchasing my truck from Royal GMC, and I can’t say enough good things about my salesman, Ian. He went above and beyond from start to finish and made the entire buying process easy and stress free. What really stood out to me was how everyone at Royal worked together as a team. They made you feel less like a customer and more like family. I made the deal on Thursday, and my truck was ready to be picked up Friday morning at 9:30. When I arrived, everything was already taken care of and organized. The ... Read More

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Google - Aug 22, 2026

⭐⭐⭐⭐⭐ I had an outstanding experience purchasing my truck from Royal GMC, and I can’t say enough good things about my salesman, Ian. He went above and beyond from start to finish and made the entire buying process easy and stress free. What really stood out to me was how everyone at Royal worked together as a team. They made you feel less like a customer and more like family. I made the deal on Thursday, and my truck was ready to be picked up Friday morning at 9:30. When I arrived, everything was already taken care of and organized. The entire process took only about 45 minutes, and I was back on the road heading home. Ian and the entire team at Royal GMC truly know how to take care of their customers. I would absolutely buy another vehicle from Royal and would highly recommend Ian to anyone looking for a great, hassle free vehicle buying experience. Thank you, Ian and everyone at Royal GMC, for going above and beyond!

I had a wonderful experience at Royal Buick GMC purchasing my new 2026 Buick Envision ST! Everyone was incredibly helpful, knowledgeable, and personable throughout the entire process. Kevin Rudolph was fantastic to work with. He was knowledgeable, patient, and helped me feel confident that I was making all the right decisions without ever feeling pressured. Jess was also amazing! She helped me with my insurance and registration transfer, and took the time to show me how everything in my new car worked. Jess and Grace in finance were also incredibly helpful and answered all of my questions. I couldn’t be ... Read More

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Google - Aug 20, 2026

I had a wonderful experience at Royal Buick GMC purchasing my new 2026 Buick Envision ST! Everyone was incredibly helpful, knowledgeable, and personable throughout the entire process. Kevin Rudolph was fantastic to work with. He was knowledgeable, patient, and helped me feel confident that I was making all the right decisions without ever feeling pressured. Jess was also amazing! She helped me with my insurance and registration transfer, and took the time to show me how everything in my new car worked. Jess and Grace in finance were also incredibly helpful and answered all of my questions. I couldn’t be happier with my new Envision or with my experience at Royal Buick GMC. Thank you to the entire team for making the process so easy and enjoyable! Highly recommended!!

Extremely satisfied with Royals service department. I service both of my GM vehicles with Royal and wouldn’t take them anywhere else. I have been using the Royal service department for 5+ years and would strongly recommend anyone to use them. Kane is a great service advisor and appreciates customer loyalty!!

From beginning to end Tyler & Ariana were absolutely the best! They were able to get me into the car I wanted with barely any hiccups! As one of the few cars I have purchased on my own this was by far the easiest and the one I had the most fun with! Tyler you rock! Thank you for all your help!

This was my first time buying a new truck and my introduction to GM, and I couldn’t have asked for a better experience. Ian and Tyler were both very informative, transparent, and helpful throughout the entire process. They took the time to answer all my questions and made sure I felt comfortable and informed every step of the way. I’m very happy with my new truck and would definitely recommend working with team Ian and Tyler!

The vehicle I just purchased is the third I have gotten from Royal GMC ,always a pleasure and a stress-free experience ,this time Ian and his assistant Tyler were the absolute best, great communication ,customer service and spot on with everything ,would not hesitate in returning for vehicle number four when the time is right.

I am not a fan of the car buying process at all but Royal gmc and Kevin Rudolph and the entire team there have figured out how to make the process so simple and smooth. They are more like family and friends when you go there. I recommend anyone looking for a new or used vehicle to go to the dealership for the best car buying experience.

Had an amazing experience today getting my new truck. Took care of everything with my old truck for me and had exceptional service every step of the way. They were very thorough in explaining everything there was to know. This truck had everything I could ever want. Ian and Tyler were great to work with and made the process very smooth. They were also very personable and easy to work with. Would highly recommend going to Royal for your car needs.

Came in looking to upgrade my vehicle and had a great experience from the moment I walked through the door. I was greeted immediately and treated professionally and courteously. After asking what brought me in, they quickly connected me with Olivia in sales. Olivia was amazing to work with. She was professional, friendly, asked the right questions, and most importantly, listened to what I was looking for. At no point did I feel pressured into looking at something else or making additional purchases. I told her what I wanted, and she stuck with it throughout the entire process. From start ... Read More

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Google - Aug 10, 2026

Came in looking to upgrade my vehicle and had a great experience from the moment I walked through the door. I was greeted immediately and treated professionally and courteously. After asking what brought me in, they quickly connected me with Olivia in sales. Olivia was amazing to work with. She was professional, friendly, asked the right questions, and most importantly, listened to what I was looking for. At no point did I feel pressured into looking at something else or making additional purchases. I told her what I wanted, and she stuck with it throughout the entire process. From start to finish, the whole process took less than four hours, and a decent amount of that time was spent on the test drive and getting the truck cleaned and ready for me. Everything was smooth, straightforward, and stress free. I would absolutely shop here again and would highly recommend Olivia. I really appreciated the professionalism, courtesy, and overall experience!

I was pleased with the experience and helpfulness. It’s been 5 days since I got my vehicle and I am very pleased with it.

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Sales staff were very courteous and accommodating. Very smooth no hassle experience purchasing 2 new GMCs

I came in looking for a pickup and Austin Mola not only took the time to give me the best options, he also took the time to help me land the best deal, get to know me as a customer, and really made the entire experience amazing. I drove about an hour to reach the dealership, and would’ve driven more if I had to because it was definitely worth it. You walk in as a customer, and leave as part of the Royal Buick GMC Family, everyone was very helpful and they really take care of you from the ... Read More

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Google - Aug 3, 2026

I came in looking for a pickup and Austin Mola not only took the time to give me the best options, he also took the time to help me land the best deal, get to know me as a customer, and really made the entire experience amazing. I drove about an hour to reach the dealership, and would’ve driven more if I had to because it was definitely worth it. You walk in as a customer, and leave as part of the Royal Buick GMC Family, everyone was very helpful and they really take care of you from the best sales team, to the finance management, and up to the managers. Thank you Austin, Harry, and the entire Royal Buick GMC team, you have definitely got yourself a customer for life!

Thank you to all staff for a great experience. From reception, through sales, finance… everyone was kind, efficient and very professional. Special thanks to our salesperson Olivia and sales manager Alison. Terrific crew there at Royal.

My expat Royal was certainly a positive one. The service I received was pleasant and pressure free. I left with a smile. Both Olivia and (I apologize for not remembering the name) pleasant finance person were outstanding. I am happy to leave a very positive review.

Great place, very friendly staff. Would buy from here again 🙂

Great workmanship & customer service!!

I can’t say enough great things about Royal Buick GMC! This is my second truck from them, and they continue to exceed my expectations every time. My salesman, Ian Bates, was absolutely fantastic throughout the entire process. Even while he was on vacation, he still took the time to check in with me and make sure everything was going smoothly. That level of dedication and customer service is hard to find. A huge thank you also goes to Tyler Mundy, who went above and beyond to make sure everything came together and got me into my dream truck. He ... Read More

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Google - Jul 26, 2026

I can’t say enough great things about Royal Buick GMC! This is my second truck from them, and they continue to exceed my expectations every time. My salesman, Ian Bates, was absolutely fantastic throughout the entire process. Even while he was on vacation, he still took the time to check in with me and make sure everything was going smoothly. That level of dedication and customer service is hard to find. A huge thank you also goes to Tyler Mundy, who went above and beyond to make sure everything came together and got me into my dream truck. He made the entire process easy, stress-free, and genuinely enjoyable. The experience at Royal Buick GMC is the reason my family keeps coming back. My wife and her mom have both purchased vehicles there as well, and we’ve all been treated with honesty, professionalism, and respect. If you’re looking for a dealership that truly cares about its customers, I highly recommend Royal Buick GMC. Ask for Ian Bates and Tyler Mundy—you won’t be disappointed!

What a great experience! Everyone that helped me in the process of buying my 2024 GMC Terrain where pleasant happy and helpful! Especially Justin who sold me my Terrain! Very comfortable atmosphere and I didn't feel pressured or confused at all! Definitely will be back for more when the time comes! Highly recommend!

Ian Bates and Tyler Mundy made this purchase go absolutely smooth and in a timely manner. From the moment you walk in the showroom you feel like family. The whole staff is friendly and doesn’t hesitate to answer any questions or address any concerns. I would highly recommend this dealership for your next purchase.

Kevin Rudolph made our first truck purchase from a dealership a breeze. The process was seamless, and we couldn’t be happier. We’re already looking forward to using our new truck for our upcoming camping season.

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Wasn’t there waiting long, staff was friendly and let me know everything

Where do I start ⭐️⭐️⭐️⭐️⭐️ I can’t say enough amazing things about Royal Buick GMC! From the minute I stepped into the showroom, professional, clean and very impressive, I knew this was our dealer! We called interested in an SUV, and had an appointment with Austin! We shared our needs and expectations and he went above and beyond to help us find the perfect SUV! He was SOOO patient, kind, thorough and 100% professional! His honesty and knowledge about the SUV’s we looked at and chose, left us without any questions! We also had the pleasure of meeting, other staff ... Read More

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Google - Jul 17, 2026

Where do I start ⭐️⭐️⭐️⭐️⭐️ I can’t say enough amazing things about Royal Buick GMC! From the minute I stepped into the showroom, professional, clean and very impressive, I knew this was our dealer! We called interested in an SUV, and had an appointment with Austin! We shared our needs and expectations and he went above and beyond to help us find the perfect SUV! He was SOOO patient, kind, thorough and 100% professional! His honesty and knowledge about the SUV’s we looked at and chose, left us without any questions! We also had the pleasure of meeting, other staff members, and received exceptional service from all! Thank you AUSTIN and the staff at ROYAL! We are absolutely in love with our GMC YUKON XLT! From beginning to end the process could not have gone any smoother than it did! Austin you were OUTSTANDING and we will be back…..in a few years (haha) Vanessa & Katie —

Starting looking at Royal online, decided to stop in and look around with my wife. Met up with Kevin Rudolph who was so knowledgeable about the trucks and help me find what I was looking for. He discussed financing options with us, and made the experience actually pleasurable. Carla was also great helping us get set up with the apps, phones and going over the truck with us. I will tell everyone of the great service we had at Royal, my new go to dealership.

Thus far, as of the year of 2024, my father and I have traded a combined sum of four vehicles and purchased four GMC Yukon SUVs from Kevin Rudolf, the sales team leader at Royal Advantage Buick. During these transactions, we have always found Kevin to be fair, professional, and knowledgeable. We have never had to engage in any serious haggling tactics to arrive at any acceptable trade offers or purchase prices. Kevin has always made his best offers upfront, thereby saving ourselves and himself crucial time. Kevin’s team members, namely Jess, Carla, and Grace, have been equally professional and ... Read More

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Google - Jul 15, 2026

Thus far, as of the year of 2024, my father and I have traded a combined sum of four vehicles and purchased four GMC Yukon SUVs from Kevin Rudolf, the sales team leader at Royal Advantage Buick. During these transactions, we have always found Kevin to be fair, professional, and knowledgeable. We have never had to engage in any serious haggling tactics to arrive at any acceptable trade offers or purchase prices. Kevin has always made his best offers upfront, thereby saving ourselves and himself crucial time. Kevin’s team members, namely Jess, Carla, and Grace, have been equally professional and profoundly helpful in ensuring that my father and I have the best customer experience. We are especially grateful for their patience in guiding us throughout the transaction processes and/or familiarizing us with the updated technologies in our new vehicles. Given our positive relationship with Kevin and his team, both my father and I look forward to returning to Royal Advantage Buick/GMC in the future for additional transactions. In the interim, we recommend that anyone who seeks professionalism or abhors engaging in boring haggling tactics to reach out to Kevin for a positive purchase experience.

Could not be any more pleased with my Yukon AT4 purchase. The whole process was quick, easy, and professional. Everyone involved in the process communicated accurately, timely, and professionally. Also no hidden fees or hard sells, it was really the best auto purchasing experience I have ever had. A++ for the whole Royal Team.

We recently purchased a 2026 Buick Enclave working with Tyler Milazzo at Royal. From start to finish, Tyler made the experience enjoyable and stress free. There was no pressure or rush. The entire staff were wonderful especially considering we had our 3 kids with us. Tyler herself was outstanding, knowledgeable and chatting with her was like catching up with an old friend. We would highly recommend Royal and Tyler and will absolutely be returning customers!

Trying to tell me that my tires need to be replaced with only 23k miles is outrageous. Just went in for an oil change and tire to be plugged.

This place sells preowned vehicles like a second rate used car lot not an official dealership. Awful service department. Nasty service people.

I’d give John M 5 stars.. he was great and this review has nothing against him. This is more so for the companies policy, but after paying $400 in diagnostics and essentially having no answers, sucks. The only recommendation was to replace my water pump which in doing so made my overheating issue even worse, so I’m glad I didn’t $1200 more to find that out.

The finance office is so slow

Tyler was a pleasure to work with:) She made the buying process very smooth and easy and she was very professional and certianly cares about her customers. Thanks to her, Rob and the whole team there. We will certainly be purchasing from them again in the future!

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Tried to charge me a $300 “diagnostic fee” to give me a repair price/estimate. Other gm dealerships nearby don’t have anything as sleazy as this. Take your business elsewhere.

Great dealership everyone is friendly and efficient, especially Olivia Williams. She took the time to help me find the perfect truck for my needs. Thanks Olivia I will definitely return for all my future car and truck purchases.

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Kevin was fantastic to work with! He made the whole car buying experience smooth, transparent, and enjoyable. His honesty and expertise gave me complete confidence in my purchase. I’m grateful for his help and highly recommend him to anyone looking for a salesperson they can truly trust.

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Very professional service my recommendation to anyone I’m very satisfied and happy I had a Justin Walker to sell me a car

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Thank you Ian Bates and Tyler Mundy! Buying our Encore at Royal Buick was a pleasant experience. We appreciate your friendly and professional service.

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Kevin Rudolph and his team are the best. They go out of their way to be helpful and friendly. Great experience. See Kevin his is great.

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Royal GMC of Sussex, NJ, earns this review based solely upon the actions of the car salesman, Austin and their “policy” of not accepting deposits until the purchaser gets approved for financing. I let him know on Thursday evening, after test driving two vehicles that I was going to buy the truck instead of the SUV. I offered to leave a deposit at that time at which time I was told was not necessary. Austin wasn’t working the following day but asked that I sent in the info on my trade anyway. I sent all info on the trade ... Read More

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Google - Jan 15, 2026

Royal GMC of Sussex, NJ, earns this review based solely upon the actions of the car salesman, Austin and their “policy” of not accepting deposits until the purchaser gets approved for financing. I let him know on Thursday evening, after test driving two vehicles that I was going to buy the truck instead of the SUV. I offered to leave a deposit at that time at which time I was told was not necessary. Austin wasn’t working the following day but asked that I sent in the info on my trade anyway. I sent all info on the trade on Friday morning. I heard back from him on Saturday afternoon that he received the info needed. Not hearing anything from them on Monday morning I reached out at 12:30 and was told that he was finalizing everything asap. 6 hours later I got a text asking if my trade was paid off. I replied yes. 8pm I finally received the “deal sheet” to review. I agreed to the trade value and the full asking price for the new truck. I asked him to call me in the morning to finalize the deal and sign whatever paperwork he needed signed. Again, nothing Tuesday morning as requested. Finally Tuesday at 5pm they sent me the paperwork to esign which I did immediately. As soon as I finished signing the contract I get a call from Austin telling me that someone came in and bought the truck at that moment. Long story short, after waiting on them for three full business days they sold the car to another person without calling or texting. As an owner of a contracting company and owner of roughly 20 trucks we were looking to move away from the Fords due to transmission issues. I was hoping to start a relationship with Royal GMC and replace the Fords with GMCs as needed. I still might swap them with GMC but it certainly will not be with Royal. Either this is blatant dishonesty or just utter incompetence—the latter is not what I want to be working with, especially when it comes to serious money. The value of my time is not something that should be ignored, and when it’s promised, it means absolutely nothing. Being treated in this way is just what people complain about when it comes to car sales. If you’re considering doing business with Royal GMC, be extremely cautious. And if they send you to Austin, do yourself a favor and stay away. You can’t trust him to speak the truth or even deal with you, a customer, on a professional level.

Bad no morals dealer!!! Stay away unless you want to be disappointed disrespected and ripped off… Had a signed contract and the salesperson told me they would mark it sold. Only to find that because someone was in the showroom they pulled my contract because someone was looking at the truck. I’m sure they made a better deal so screwed me.

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Kevin Rudolph and team are the best! not my first purchase with Royal and Kevin and will not be my last, The entire organization is top shelf. Would highly recommend to everyone.

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Austin and the other members of the Royal team were excellent. Got me into my new GMC truck quickly and gave me a fair trade in for my old truck. Recommend them highly to anyone interested in a new Vehicle. Bob M. - Newton

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I recently purchased a 2022 GMC Sierra 2500HD Denali from Royal Buick GMC in Sussex, and the entire experience was exceptional. I worked with Tyler Milazzo, who has become my go-to saleswoman. She is always extremely knowledgeable about the trucks she sells, and it’s clear she genuinely cares about helping you find the right fit — not just making a sale. Tyler was patient, attentive, and committed to finding the exact truck I wanted with all the features and options that were important to me. She ensured every step of the process went smoothly, and I left feeling confident and fully ... Read More

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DealerRater - Dec 4, 2025

I recently purchased a 2022 GMC Sierra 2500HD Denali from Royal Buick GMC in Sussex, and the entire experience was exceptional. I worked with Tyler Milazzo, who has become my go-to saleswoman. She is always extremely knowledgeable about the trucks she sells, and it’s clear she genuinely cares about helping you find the right fit — not just making a sale. Tyler was patient, attentive, and committed to finding the exact truck I wanted with all the features and options that were important to me. She ensured every step of the process went smoothly, and I left feeling confident and fully satisfied with my purchase. This is actually the second time I’ve worked with her — about a year ago she helped my fiancée purchase a vehicle, and that positive experience made it an easy choice to return. If you’re in the market for a new vehicle, I highly recommend visiting Royal Buick GMC and asking for Tyler. She truly goes above and beyond to make the buying experience stress-free, transparent, and enjoyable.

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I made a deal on 2 new GMC sierra Denalis with two trades. They gave me $4,000 less for my trade than any other dealer. A Blue Book certified appraisal. I accepted this trade number due to a few factors. I then drove nearly 1000 miles to finish the deal and take delivery. Keep in mind that i have bought and traded vehicles for 48 years. I have bought and sold multi-million dollar semi truck deals. I know the game, dealer buys/trades low so they can turn around and sell for a profit. Understandable, i have done the same thing for 48 years. What ... Read More

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Google - Nov 19, 2025

I made a deal on 2 new GMC sierra Denalis with two trades. They gave me $4,000 less for my trade than any other dealer. A Blue Book certified appraisal. I accepted this trade number due to a few factors. I then drove nearly 1000 miles to finish the deal and take delivery. Keep in mind that i have bought and traded vehicles for 48 years. I have bought and sold multi-million dollar semi truck deals. I know the game, dealer buys/trades low so they can turn around and sell for a profit. Understandable, i have done the same thing for 48 years. What upset me was that I had a flat on my trade just before getting there. No one’s fault but cost me huge stress and towing bill. Just to have the Sales Manager try to reduce my trade by $1200 once arriving. Never have I been treated in such a manner as a cash difference paying customer. Now my trade is on their sales lot with much profit to be made but also false information. Why did I get treated this way? Because I am female and they told me as I knowledgeable. I settled for $500 so I didnt have to go home empty handed. Hindsight, I should have fixed the tire fixed which had warranty, costing me $0 and drove my BMW back home. BMW dealers have never treated me like this. Nor will I ever buy another GMC. I showed the manager the receipt for my tire purchase of $378. He ignored that and insisted his parts department set an astronomical price. I told the manager “If you have pay their price, it id foolish. Of course the parts department has to make a profit as well. This 69 year old woman drove 1000 (in one day) just to get screwed. Nope they did not give me a cigarette!

Kevin Rudolph is an excellent sales man, got us into our new car quickly and without any issues! Thank you Kevin!

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Tyler Milazzo was very helpful and kind throughout my entire process of purchasing a new car. She answered any questions I had and did a great job of showing me everything the car had to offer. She was also very easy to communicate with via text/call throughout the entire process.

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Royal Buick GMC was a pleasure to deal with. Harry and his team was excellent Olivia, the sales person and Caitlin Internet sales advisor, work seamlessly together to have all the details worked out prior to the day of the car pick up. I’ve bought many cars in my past in similar fashion, but did not expect to spend less than 90 minutes in and out including the finance department. Overall great buying experience.

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The Royal team of Ian Bates, Arianna Bos and new guy Tyler Mundy just put together a most enjoyable purchase experience for my new GMC Sierra AT4! (which I love) Led by Ian, their professionalism exceeded all standards of what one would expect when purchasing a new vehicle. Handling questions, comfortable conversation, working with me for an affordable deal and more - all there! Thank you Engle and Mark for creating this wonderful customer oriented dealership.

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Thank you to Tyler at Royal GMC for helping me get into my new to me car. I love it and am so happy with it. You have the patience of a saint and I cannot thank you enough for all the help you gave me to get out of my lease and my gerbil engine car. Plus you had to listen to Jim with his 100000 questions!!! You are the BEST!!!

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Tyler and Ian are both great people to deal with. Would definitely recommend them if your thinking of buy a new vehicle.

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I came to this company due to the amount of positive reviews....but my experience was definitely not that good. This dealership is geared more towards purchasing brand new vehicles. The used vehicles they try to "push out" quickly. I was speaking to another couple that day who were looking into purchasing a vehicle and they felt a little uncomfortable as well....it was the lack of knowledge I received about the vehicle. Will be looking elsewhere.

This dealership is relaxed and well mannered. They honored their word, easy to work with, and not pushy. They are a rare jewel in how we all think of dealerships.

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Dealer does not care about its customers. Management is too busy to answer the phone, they just transfer you from one department to another until you get exhausted. I will never take my business here and I recommend you don't either.

What a pleasure to deal with.! Tyler Milazzo was such a wealth of knowledge and efficient to deal with. She knows the product and was fast to get us on the road! I would recommend her to all the family and friends for sure!

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Olivia was great at making us soooo comfortable at the dealership on Tuesday June 10th , we were able to get in the truck and take it for a spin within minutes. When returning to the showroom she had us all set up to do the deal which went smooth as there wasn't much haggling to be done. The price listed online was what we got, and it was a great value for this truck, my trade in was similar to other dealers quote so it worked out. Oliva quickly got everyone going to finalize the paperwork while the truck ... Read More

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DealerRater - Jun 14, 2025

Olivia was great at making us soooo comfortable at the dealership on Tuesday June 10th , we were able to get in the truck and take it for a spin within minutes. When returning to the showroom she had us all set up to do the deal which went smooth as there wasn't much haggling to be done. The price listed online was what we got, and it was a great value for this truck, my trade in was similar to other dealers quote so it worked out. Oliva quickly got everyone going to finalize the paperwork while the truck was detailed, it took us longer to transfer all the "stuff from my old Traverse into the Silverado which she helped ! Olivia was very personable and knowledgeable getting us set up in the new truck and I would recommend her to anyone going to the Royal dealership. Thank you Olivia, from Mike & Gladys for making this a pleasurable experience.....

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Kevin Rudolph and his team provide the ABSOLUTE best car buying experience we have ever encountered. No back and forth, no nonsense, and no surprises! #ridewithrudolph

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Just unbelievable, I realize I'm not buying a brand new car and the car I wanted to look at was probably the cheapest one on the lot. But your supposed to be a reputable dealership. And you think it's ok to sell a car with the check engine light on, and not even know what the issue is. Which was never stated in the description online or mentioned when I called to make the appt to see the vehicle and then drive an hour to ge told. "Oh I hope you saw in the picture the check ... Read More

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Google - May 28, 2025

Just unbelievable, I realize I'm not buying a brand new car and the car I wanted to look at was probably the cheapest one on the lot. But your supposed to be a reputable dealership. And you think it's ok to sell a car with the check engine light on, and not even know what the issue is. Which was never stated in the description online or mentioned when I called to make the appt to see the vehicle and then drive an hour to ge told. "Oh I hope you saw in the picture the check engine lights on". Seriously. Why even list it? Or at the very least know why the light is on in the first place. Unprofessional and a waste of my time.

Completely unprofessional. I’ve bought more cars then I have fingers and toes and never have I seen a more ridiculous situation then the one presented yesterday afternoon. DO NOT buy a car from this place, save your time and money and go somewhere else.

Last Friday I went in and purchased a truck. However, 1 week goes by and I received a phone call from the dealer stating that after all the purchasing paperwork and documents were signed and approved that they were going back on the signed documents and needed to make changes to the purchasing agreement. After asking for a meeting in person to discuss why this is happening, the person on the phone was adamant about sending the new documents to my phone via email and having them signed before meeting with anyone. I was offered to choose between a higher monthly ... Read More

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Google - May 16, 2025

Last Friday I went in and purchased a truck. However, 1 week goes by and I received a phone call from the dealer stating that after all the purchasing paperwork and documents were signed and approved that they were going back on the signed documents and needed to make changes to the purchasing agreement. After asking for a meeting in person to discuss why this is happening, the person on the phone was adamant about sending the new documents to my phone via email and having them signed before meeting with anyone. I was offered to choose between a higher monthly payment or have major changes to my purchasing documents. This is super unprofessional and illegal after all documents were signed and approved the day I purchased the vehicle. I am in contact with my lawyer and will be showing up Monday, since I was told no managers will willing to come in on the weekend to have this issue dealt with. I really hope the dealer chooses to the right and legal thing for their business.

Ian was very helpful in the process of getting me a new GMC canyon truck. He listened and was attentive to what my needs were. The process at the dealership was very enjoyable. Everyone was friendly and helpful. Tyler, who is an assistant up there was also excellent. I would recommend this dealership to anyone who's looking for a vehicle.

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Best dealership around! Kevin Rudolph & his staff are phenomenal! They are all very respectful and super helpful! Not pushy like other dealerships either! Would highly recommend them to everyone! I will definitely be back!!!

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It was my first time at Royal. For my 1st time I really liked the process. The technology used to communicate with clients was also a nice experience. Very consumer friendly. I’m coming from having a horrible 3 year ordeal with another dealership(Colandrea Buick GMC). I’m going to come back to Royal and build upon my experiences with them on future reviews. So far so good. Very friendly and knowledgeable. 5/24: The service was good but upon reviewing the inspection report I noticed something wrong. They reported my Onstar system as in good condition. My Onstar services haven’t ... Read More

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Google - Mar 21, 2025

It was my first time at Royal. For my 1st time I really liked the process. The technology used to communicate with clients was also a nice experience. Very consumer friendly. I’m coming from having a horrible 3 year ordeal with another dealership(Colandrea Buick GMC). I’m going to come back to Royal and build upon my experiences with them on future reviews. So far so good. Very friendly and knowledgeable. 5/24: The service was good but upon reviewing the inspection report I noticed something wrong. They reported my Onstar system as in good condition. My Onstar services haven’t been working since December and the system no longer communicates with the computer. I require a new module. This tells me it wasn’t actually inspected or properly diagnosed as reported during my service visit. Typical dealership.

Was buying a car from them .Contacted my credit union got approved was only financing 10k hands the rest in my checking account ,Called the sales man I was dealing with he said come down with my deposit .When I arrived I gave him My cash deposit after about 20 minutes he came back said there was a hold up after an hour and 20 minutes he and the sales manager came over and said someone else wanted the car I said there here with a cash deposit well no then the manager handed my deposit back .WHAT a WAY to treat ... Read More

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Google - Mar 1, 2025

Was buying a car from them .Contacted my credit union got approved was only financing 10k hands the rest in my checking account ,Called the sales man I was dealing with he said come down with my deposit .When I arrived I gave him My cash deposit after about 20 minutes he came back said there was a hold up after an hour and 20 minutes he and the sales manager came over and said someone else wanted the car I said there here with a cash deposit well no then the manager handed my deposit back .WHAT a WAY to treat a customer .DONT DEAL WITH THESE GUYS !WAST OF MY TIME !

I was disappointed to make a sales appointment in the hopes of buying a car today . After ten minutes the sales rep disappeared and left me at his desk for a half hour. No thanks

My first time getting a new truck I didn’t know about how it works I have excellent credit and they decided to give me a very high lease payment, very high interest rate even though my credit was over 740 . I don’t even own the truck after all the negotiating!!! On the top of that I have 5k for down they put that 5k over the price to avoid paying taxes be careful with them can get you the worst deal ever

Ian was phenomenal! Great experience throughout the purchase! Very helpful. In all aspects. Great experience.

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Ian from GMC was very knowledgeable and helpful throughout the purchase process. He made the entire purchase go as smooth as possible and there were no questions that went unanswered. He also took the time out to explain everything without interruption. I highly recommend him to anyone looking to purchase or lease a new vehicle.

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Only in the area a week and I tried to make an appointment for an oil change on multiple occasions. “Mike, the service manager” would leave me a message after they had closed for the day, I would call the next day and be told he’s not in and that he’d get right back to me, and a few days later he’d leave another message after they’d closed for the day, etc…nobody else had the authority to schedule me for an oil change, I guess.